At Javon Trek, we strive to ensure you are satisfied with every product you receive. If you encounter any issues with your order, we’re here to help.
1. Eligibility for Returns
You may request a return if:
- The item you received is defective, damaged, or incorrect.
- The request is made within 1–3 days of receiving the item.
- The product is unused, in its original condition, and in the original packaging.
2. How to Request a Return
To initiate a return, please email [email protected] with the following details:
- Order number
- Description of the issue
- Clear photos showing the product and the problem
Our team will respond within 1–3 days with further instructions.
3. Refund Process
Once your return is approved and the item is picked up and verified, we will process your refund via cash (as applicable under our Cash on Delivery policy). The pickup and verification process may take 1–3 days after approval.
4. Non-Returnable Items
We do not accept returns for:
- Items damaged due to misuse or mishandling
- Items without original packaging or proof of delivery
- Requests made after 3 days of delivery
5. Cancellations
If you wish to cancel your order, please do so within 1–3 hours of placing it by emailing us at [email protected]. Once the item is dispatched, cancellation will not be possible.
6. Contact Us
If you have any questions regarding this policy, please contact us at:
Email: [email protected]